[{"data":1,"prerenderedAt":134},["ShallowReactive",2],{"job-doc-en-/jobs/ai-customer-success-manager":3},{"id":4,"title":5,"author":6,"body":7,"category":6,"date":6,"datePosted":120,"department":121,"description":122,"employmentType":123,"extension":124,"image":6,"linkedinUrl":6,"location":125,"meta":126,"navigation":127,"path":128,"readTime":6,"seo":129,"stem":130,"tags":6,"translationId":131,"validThrough":132,"__hash__":133},"content/jobs/ai-customer-success-manager.md","AI Customer Success Manager",null,{"type":8,"value":9,"toc":111},"minimark",[10,15,19,22,26,48,52,72,76,87,91],[11,12,14],"h2",{"id":13},"about-the-role","About the role",[16,17,18],"p",{},"As an AI Customer Success Manager at Walma, you're responsible for ensuring our customers succeed with their AI implementations. You make sure solutions aren't just delivered, but actually used and creating value in the organization.",[16,20,21],{},"You work closely with the customer after delivery, identify new use cases, and ensure AI solutions evolve with the business needs.",[11,23,25],{"id":24},"responsibilities","Responsibilities",[27,28,29,33,36,39,42,45],"ul",{},[30,31,32],"li",{},"Own the customer relationship post-implementation and ensure AI solutions are adopted and delivering value",[30,34,35],{},"Train and support the customer's organization in using AI tools and processes",[30,37,38],{},"Identify new opportunities where AI can create additional value for existing customers",[30,40,41],{},"Collaborate with our engineering team to communicate customer feedback and drive improvements",[30,43,44],{},"Build and maintain success metrics and reporting per customer",[30,46,47],{},"Proactively prevent churn by identifying risks and acting early",[11,49,51],{"id":50},"were-looking-for-someone-who-has","We're looking for someone who has",[27,53,54,57,60,63,66,69],{},[30,55,56],{},"Experience in Customer Success, Account Management, or a similar customer-facing role",[30,58,59],{},"Genuine interest in AI and how it can be applied in real businesses",[30,61,62],{},"Strong communication skills. You can explain technology to decision-makers and business needs to developers",[30,64,65],{},"Experience working with B2B customers, preferably in SaaS or tech",[30,67,68],{},"Ability to manage multiple customer relationships in parallel with high quality",[30,70,71],{},"Fluent Swedish and English",[11,73,75],{"id":74},"nice-to-have","Nice to have",[27,77,78,81,84],{},[30,79,80],{},"Experience with AI tools or machine learning",[30,82,83],{},"Background in consulting",[30,85,86],{},"Experience with public sector clients",[11,88,90],{"id":89},"what-we-offer","What we offer",[27,92,93,96,99,102,105,108],{},[30,94,95],{},"A central role in a fast-growing AI consultancy",[30,97,98],{},"Opportunity to work with cutting-edge AI solutions in real-world applications",[30,100,101],{},"Flexible work with hybrid/remote options",[30,103,104],{},"Continuous professional development in AI and adjacent areas",[30,106,107],{},"Employee stock option program",[30,109,110],{},"Competitive salary and benefits",{"title":112,"searchDepth":113,"depth":113,"links":114},"",2,[115,116,117,118,119],{"id":13,"depth":113,"text":14},{"id":24,"depth":113,"text":25},{"id":50,"depth":113,"text":51},{"id":74,"depth":113,"text":75},{"id":89,"depth":113,"text":90},"2026-04-20","Customer Success","Help our customers get maximum value from their AI solutions. You become the link between technology and business, ensuring AI is actually used.","FULL_TIME","md","Stockholm / Hybrid",{},true,"/jobs/ai-customer-success-manager",{"title":5,"description":122},"jobs/ai-customer-success-manager","ai-customer-success-manager","2026-06-30","dtxQsxxE3CspLPPa6XifEOgDBB2T2VqqewG300kmzJs",1777636390898]