AI based on your information

ChatGPT and Copilot are general-purpose AI tools trained on broad internet data. They know nothing about your specific business, processes or documents. Walma AI works fundamentally differently. We index your own information — documents, databases, intranets and business systems — and use RAG technology (Retrieval-Augmented Generation) to ensure that every answer and every generated content is always grounded in verified sources from your organization. This means you get traceable answers with clear source references, higher precision because the AI only references your actual data, full control over what information is used, and the ability to review and verify every response. Additionally, Walma AI runs on servers in Europe with full GDPR compliance, unlike ChatGPT and Copilot which process data in third-party cloud services outside Europe. You own the entire process — from data to results.

Walma AI is built from the ground up to significantly minimize hallucinations — one of the biggest problems with general-purpose AI tools. We use multiple layers of protection against incorrect answers. First and foremost, all answers are based on RAG technology (Retrieval-Augmented Generation), meaning the AI retrieves relevant information from your own verified data sources before generating a response. Every answer is delivered with clear source references so users can always verify the information. If relevant information is missing from your data sources, the system is designed not to guess or fabricate answers, but instead clearly signal uncertainty and indicate that more data is needed. We also use advanced techniques such as structured information management, vector indexes and context windows that further reduce the risk of hallucinations. Our Hallucination Zero Policy means that precision and reliability are always prioritized over providing a quick but potentially incorrect answer.

You retain full control over your data at all times. Walma AI runs in secure environments with servers in Europe, which means European jurisdiction and that your data never leaves Europe's borders. The solution is designed to meet requirements under GDPR, ISO 27001 and other established security standards. All information is encrypted both in transit and at rest using strong encryption standards. We use isolated customer environments, meaning your data is never mixed with other organizations' information. Access is governed by clear permission principles and role-based access controls, and all activities are logged for traceability. Your data never leaves the agreed environment and we never share information with third parties. For organizations with particularly high security requirements, we also offer the option to run Walma AI on-premise or in a private cloud for even greater control over the entire infrastructure.

No, absolutely not. Your data is only used for indexing and retrieval within your own isolated solution. We never use customer data to train public, external or proprietary AI models. Your information is never shared with third parties, and it is never used in any context outside your agreed environment. This is a fundamental principle in how Walma AI is built and it is part of our agreement with every customer. You own both the information and the results in full — we serve solely as a technical enabler. The AI models we use run locally on our European servers and process your data without it being sent to external APIs or cloud services outside your control. We also log all data handling for full transparency and traceability, so you can always verify how your information is managed.

Timelines depend on scope and the number of data sources to be indexed, but many organizations can be up and running within a couple of weeks. The process typically starts with a short assessment where we identify your most important data sources and use cases. We then configure Walma AI's connections to your systems — this could be document management, databases, intranets, CRM or other business systems. The indexing of your data then happens automatically and usually takes just a few hours to a couple of days depending on data volume. Many of our customers choose to start with a pilot in a specific area, such as customer service or internal knowledge management, to quickly demonstrate value and validate use cases before a broader rollout. Throughout the entire process, you receive support from our team who help with configuration, quality assurance and training of your users.

No, you do not need to replace any existing systems. Walma AI is built to function as an intelligent layer on top of your existing system environment. We integrate with document management systems, databases, intranets, CRM, ERP and other business systems where your information already resides. This means you can take full advantage of AI without having to migrate data, switch platforms or replace working tools. Walma AI has ready-made connections (MCP integrations) to a wide selection of common systems such as SharePoint, Google Workspace, Zendesk, Jira, Confluence, GA4, Slack, Notion and many more. For systems that lack ready-made integration, we offer API connections and custom integrations. Your existing IT infrastructure remains intact — Walma AI reads and indexes the information without affecting underlying systems. This makes the implementation smooth and risk-free, and you do not need a large IT effort to get started.